Terms & Conditions
Terms and conditions
Zoe Glamping reserves the right to change this website, including prices and terms and conditions, without notice. We also reserve the right to refuse entry to the campsite, cancel bookings, or instruct people to leave the campsite for any reason (for example due to inappropriate behaviour, dangerous weather or site conditions.)
Your contact and personal details may be kept by us for future mailings and news. If you do not wish to receive these, please let us know. You may also opt out of receiving emails at any time by contacting us. The booking process asks for your address details and phone numbers, these are required by the Local Authority so at any time we can prove you are not residents at the camp site. It also allows us to contact you should the internet fail and if we need to contact you whilst you are travelling to the campsite. Please note that your financial details are NEVER stored, nor seen, by us.
We will not pass on or sell your details to any third parties.
To secure your booking we require a non refundable payment. If the booking is booked via packages & promotions then payment is required in full. A confirmation email will be sent once we have received your payment.
The person booking is responsible for disseminating the appropriate information sent to them to others in the party. For example, these Terms and Conditions, the site kit list including directions and on arrival the information pack within each unit. This is to ensure they are fully aware of the nature of the campsite, health and safety issues, the wider woodland, the facilities and appropriate clothing/footwear they require.
We have a minimum stay of 3 nights. If any members of your party are only staying for the night then our minimum 3 nights stay policy still applies.
Payment is taken via Credit Card or bank transfer. Payment is taken in selected currency only.
A deposit of €150,00 per unit is required to secure against damages, anti social behaviour or any additional cleaning. The Zoe Glamping site is considered to be a quiet area and we do ask guests to keep noise levels to a minimum after 10pm out of courtesy to other guests and the residents on the estate. If there are any complaints about your behavior you will be given one warning. If you continue then you will be asked to leave the site and you will loose your deposit. No refund will be given.
Changes to bookings
Please let us know as soon as possible. Where changes are possible there will be an administration fee of €25.00. Changes must be made in writing by the person who made the booking.
You cannot change a booking within 30 days of your arrival date.
Any cancellation or change must be confirmed in writing / email, by the person who made the booking.
The Glamping site is not liable for refunds or expenses you incur in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control. Such circumstances shall include (but are not limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”) We strongly advise visitors to take out full holiday insurance to cover cancellations, public liability, personal belongings, loss etc.
Our rights to cancel your stay
We may cancel your stay at any time in writing to you if:
- You do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due.
2. You do not, within a reasonable time of us asking for it, provide us with the information that is necessary to provide the glamping services such as guest numbers.
If we end the contract under points 1 and 2 then you may be subject to a cancellation charge in accordance with our cancellation policy above.
Arrival and Departure Times
Check in starts at 3pm. Guests must advise us of their estimated arrival time and telephone when they are half an hour from the glamping site. If you are likely to be later than 7pm please let us know so we can arrange for someone to meet you and show you to your unit.
Guests are required to vacate their units by 11am on day of departure.
If you are planning to have a noisy party then we are allowed to run untill 11:59pm.
It is essential that the entire group is made aware of the following Terms and Conditions. This responsibility lies with the person making the booking in order to ensure that the Terms and Conditions are adhered to.
PLEASE NOTE IF THE GROUP FAILS TO ADHERE TO ANY OF THESE TERMS AND CONDITIONS, YOU WILL BE ASKED TO LEAVE WITHOUT ANY REFUNDS AND YOU WILL LOSE YOUR DEPOSIT. WE ARE A LOW NOISE POLICY GLAMPING SITE.
The group organiser is responsible for collecting the deposits and final balances which are required to secure the booking.
Final numbers must be confirmed 8 weeks prior to arrival. If numbers drop within one month of arrival then no refund will be given.
There must be no more than 30 guests on site.
Only those guests originally booked are permitted to stay on site. Any extra guests (adults or children) will only be permitted on site at the owner’s discretion. If additional guests are allowed on site, then extra charges will be incurred at €25.00 per day.
Quiet background music is permitted until 10pm.
When enjoying yourselves here at Zoe Glamping, particularly at night, please be considerate to your neighbors. The estate where our units are located have their own camping business in the neighboring field, separated only by a post and rail fence. There are also residents on the estate. THEREFORE NOISE LEVELS MUST BE KEPT TO A MINIMUM AFTER 10 PM. If there are any complaints about your behavior you will be given ONE warning. If you continue to be disruptive then you will be asked to leave the site and you will lose your deposit. No refund will be given.
If any property is damaged during your stay then please inform the owner immediately. Serious damage to property will result in the group being charged the full amount for a replacement.
Do not use any fireworks, sparklers or Chinese lanterns.
If you have organised for external suppliers e.g. activity providers to visit during your stay then we must be made aware of this. You are required to provide us with the details of any company visiting the site. This includes the times in which they will be present on the site.
On the morning of check out, you must have cleared everything out of your units by 11am or by arrangement so that they can be cleaned. You are welcome to leave your cars on the field and head off for a walk etc.
In the first instance of a complaint, please contact us so we can resolve your problem.
Please note, complaints received after 14 days from the end of your holiday cannot be reliably investigated.
The information contained in this website is for general information purposes only. The information is provided by Zoe Glamping and whilst we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
Through this website you are able to link to other websites which are not under the control of Zoe Glamping. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Zoe Glamping takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.